As long as your items are unused and in a saleable condition with tags (where applicable) still attached, we will accept them back for a refund within 14 days of delivery.
Please complete our returns form and enclose in your package. Please contact us at firstname.lastname@example.org for the returns address.
You are responsible for postage costs for any returned items. Postage costs are non-refundable.
We will process your refund within 14 calendar days of receiving your return using the same method that you paid.
Refunds are entirely at the discretion of Ruby Friday Limited
- We are unable to accept the return of any earrings for hygiene reasons
- We are unable to accept the return of any hair bangle/bobbles for hygiene reasons
- We are unable to accept the return of sale items or gift cards
If you have any queries please contact us at email@example.com