Returns

As long as your items are unused and in a saleable condition with tags (where applicable) still attached, we will accept them back for a refund within 14 days of delivery.

If you need to return an item

• contact us at helloruby@rubyfriday.co.uk for the returns address
• complete a returns form to enclose in your package
• we recommend using a tracked service for your return and please retain your proof of postage
• you are responsible for postage costs for any returned items. Postage costs are non-refundable.
• your refund will be processed within 14 calendar days of us receiving your return and refunded to your original payment method - original postage will not be refunded

Please note:-

• we are unable to accept the return of any earrings for hygiene reasons
• we are unable to accept the return of any hair bangle/bobbles for hygiene reasons
• we are unable to accept the return of sale items or gift cards