Returns

As long as your items are unused and in a saleable condition with the tags still attached, we will accept them back for a refund within 14 days of delivery.

Please complete our returns form and enclose in your package. Send your return to the address noted at the bottom of the form. 

You are responsible for postage costs for any returned items. Postage costs are non-refundable.

We will process your refund within 14 calendar days of receiving your return using the same method that you paid.

Refunds are entirely at the discretion of Ruby Friday Limited

Please note:-

  • We are unable to accept the return of any earrings for hygiene reasons
  • We are unable to accept the return of any hair bangle/bobbles for hygiene reasons
  • We are unable to offer exchanges

If you have any queries please contact us at helloruby@rubyfriday.co.uk